Allsteins.com and Ernst Licht offers a full merchandise refund or exchange within 30 days of your purchase date on in-store and online purchases. Items must be in store bought condition with the tags still on. Custom items are not eligible for refund. After 30 days, there is a 20% restocking fee. When returning items, we recommend purchasing insurance as we are not responsible for lost items. Please include a copy of your invoice so that a proper refund can be processed.